We hope you are incredibly happy with your Unique & Loved purchase. We are confident you will be satisfied with the quality and hope that through using the sizing guide instructions you are pleased with the fit.

However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or full refund.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURNS PROCESS

To return or exchange an item, please email customer service at hello@uniqueandloved.co.uk. After receiving a returns order number, place the item securely in its original packaging, please include your proof of purchase and mail your return to the address that will be provided as part of your customer service correspondence. 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 5 working days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at hello@uniqueandloved.co.uk