Unique & Loved Privacy Policy

Our commitment to your privacy

We’re serious about protecting your personal data.

This policy explains:

  • From where we secured your personal data;
  • The personal data that we collect;
  • Your personal data rights;
  • Your right to object to our processing your personal data and withdrawing consent;
  • How and when we use that personal data;
  • Whether we share your personal data with anyone else;
  • For how long will we keep your personal data;
  • How you can access your personal data

If you have any questions or queries about this policy please email us; hello@uniqueandloved.co.uk

Personal data that we collect

The personal data that we collect from people purchasing merchandise includes your name, email address, telephone number, address and payment method details such as bank or PayPal.

We collect your personal data from you when you complete a purchase via email, social media, over the phone, or in person.

The personal data that we collect from people booking workshops/presentations includes your name and email address, should this be a personal account.

We always ensure that we have a lawful basis for processing the personal data that we collect. In this case the lawful basis for processing your data is to enable us to contact you regarding your purchase or booking.

Your rights in respect of your personal data

You have the right to request access to your personal data, amendments to it and for it to be deleted. If you have any queries about our approach to processing your personal data please contact hello@uniqueandloved.co.uk.

How and when we use your personal data

We’re committed to using your personal data responsibly and lawfully. Here’s what we do with your personal data

  • Use it to send products purchased
  • Use it to contact you regarding your merchandise purchase or workshop/presentation booking
  • Your personal data is all stored within the UK using accepted standards of technology and security to protect it.

If there is a change in the way we need to process, or use, your data we will contact you for your consent prior to any amendments being made.

Sharing your personal data

There are only a few occasions where we will share your personal data with a third party.

They are:

  • Where we’re required to disclose it by law – to government bodies for example
  • Between ourselves – for example to deal with a query that you may have

The data controller collecting your personal data for the purpose of this policy is Alison Thomas.

As data controller, Alison Thomas will make decisions about processing activities. They will exercise overall control of the personal data being processed and is ultimately in charge of and responsible for the processing.

For how long will we keep your personal data

We will hold the data collected on our workshop/presentation booking forms for a year. We will hold the data collected during the merchandise purchasing process until the returns period has been completed. We will then dispose your information by deleting it from our systems and shredding any paper copies, should that be how the information was provided to us.

If you would like us to delete your data prior to the timeframes outlined and we don’t have a lawful reason to retain it, you can make a deletion request by emailing us; hello@uniqueandloved.co.uk

How you can access your personal data

You can ask us for a copy of the personal data that we hold on you by emailing this request; hello@uniqueandloved.co.uk You can also ask us to make corrections to data you consider to be inaccurate by emailing on the same address.

Information about our use of cookies

A cookie is a small file (typically letters and numbers) which may be placed on your computer when you access our website. Through the cookie we can recognise your computer and browsing activity if you return to the website.

Please see our Cookie Policy for more details.

We use social buttons such as Facebook, Instagram, Linked In and Twitter to share or bookmark pages on our site or email updates. Those sites may collect information about your internet activity, including if your visit to our site (even if you don’t click on the button if you’re logged on to their site). You should check the privacy and cookies policy of each of these sites to see how they use your information and find out how to opt out and delete such information.

If you want to block all cookies all of the time you can set your computer preferences to do so. Our website does not require you to input personal data to use it. You may however volunteer personal data such as your name and email address to request information, updates and our services. That information is required to deal with your query appropriately.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Unique & Loved hello@uniqueandloved.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk